Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome to Dealer Alchemist Website Support. Choose from the available request types to help ensure the team gets all the details needed to handle your request quickly and accurately.
For immediate assistance, please call: 1-720-792-3003.
{"xsrfToken":"ba52b1b66364e48cb348cacf014b9513db46c941_lout","branding":{"id":"1","key":"dv","name":"Dealer Alchemist Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#007fb0","headerLinkHoverBGColor":"#007fb0","headerBadgeColor":"#007fb0"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fb3e3ae1-7de3-4265-a0ae-16ebed367824/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YTllMWMzZC0xZDE3LTQ1ZWEtOGUzNC03MDUzMjkxMzJlOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZiM2UzYWUxLTdkZTMtNDI2NS1hMGFlLTE2ZWJlZDM2NzgyNCI6WyJyZWFkIl19LCJleHAiOjE3Njg3MTExNjMsIm5iZiI6MTc2ODcxMDU2M30.BbUXJzXdh4CrBI7REW9QJLijJdtcsTyFCAky3XInuck&client=7a9e1c3d-1d17-45ea-8e34-705329132e95&mode=fit","logoId":"fb3e3ae1-7de3-4265-a0ae-16ebed367824","isLogoAvailable":true,"helpCenterTitle":"Welcome","sharedPortalName":"DA Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome","sharedPortalName":"DA Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#032347","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/90b8c71d-0a1c-436d-b909-aa742e43d9df/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YTllMWMzZC0xZDE3LTQ1ZWEtOGUzNC03MDUzMjkxMzJlOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkwYjhjNzFkLTBhMWMtNDM2ZC1iOTA5LWFhNzQyZTQzZDlkZiI6WyJyZWFkIl19LCJleHAiOjE3Njg3MTExNjMsIm5iZiI6MTc2ODcxMDU2M30.85f2MJq0x9Pq_Rfw6mJg4osO1v0kzYSqyueuVFfNqFQ&client=7a9e1c3d-1d17-45ea-8e34-705329132e95&height=300&mode=fit","bannerMediaApiFileId":"90b8c71d-0a1c-436d-b909-aa742e43d9df","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"dv","projectId":10003,"serviceDeskId":1,"name":"Dealer Alchemist Support","description":"<p>Welcome to Dealer Alchemist Website Support. Choose from the available request types to help ensure the team gets all the details needed to handle your request quickly and accurately.</p>\n<p>For immediate assistance, please call: 1-720-792-3003.</p>\n<p>Our office hours are:<br> Monday–Friday, 6:00 a.m. MT to 6:00 p.m. MT.</p>\n<p>Voicemails or ticket submissions received outside of these hours will be addressed on the next business day.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"9","name":"Change in Hours or Phone","descriptionHtml":"","callToAction":"Change in Hours or Phone","introHtml":"<p>Change in your dealership hours, phone numbers, or other logistics.</p>","icon":10477,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[1],"key":""},{"id":"23","name":"Chat Tool Addition","descriptionHtml":"","callToAction":"Chat Tool Addition","introHtml":"<p>Adding a chat integration to your website? Start here!</p>","icon":10466,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[11],"key":""},{"id":"25","name":"ECHO","descriptionHtml":"","callToAction":"ECHO","introHtml":"<p>Form needed to setup client access to ECHO.</p>","icon":10594,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[7],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing your websites or leads? We'll help you out.</p>","icon":10472,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"17","name":"General Issue","descriptionHtml":"","callToAction":"General Issue","introHtml":"<p>General issue noticed, unsure of details</p>","icon":10476,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[12,10,1],"key":""},{"id":"18","name":"Inventory Issue","descriptionHtml":"","callToAction":"Inventory Issue","introHtml":"<p>Issue with inventory, pricing, or vehicles</p>","icon":10599,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[9,1],"key":""},{"id":"13","name":"Mobile Device Support","descriptionHtml":"","callToAction":"Mobile Device Support","introHtml":"<p>Issue, Request, Change on a mobile device environment.</p>","icon":10471,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[2],"key":""},{"id":"20","name":"New Website Enrollment","descriptionHtml":"","callToAction":"New Website Enrollment","introHtml":"","icon":10600,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[1,7],"key":""},{"id":"26","name":"REACH Digital Ad Onboarding","descriptionHtml":"","callToAction":"REACH Digital Ad Onboarding","introHtml":"<p>Info needed to launch Google VLA Campaigns</p>","icon":10601,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[7],"key":""},{"id":"24","name":"Report A Bug","descriptionHtml":"","callToAction":"Report A Bug","introHtml":"","icon":10476,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"14","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10508,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[4,5],"key":""},{"id":"6","name":"Request a New Username / Account","descriptionHtml":"","callToAction":"Request a New Username / Account","introHtml":"<p>Request a new account / Username on your website</p>","icon":10494,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[3],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10504,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[3],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10479,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[5],"key":""},{"id":"21","name":"Schedule New Analytics Reports","descriptionHtml":"","callToAction":"Schedule New Analytics Reports","introHtml":"","icon":10601,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[8],"key":""},{"id":"27","name":"SEO Content Development","descriptionHtml":"","callToAction":"SEO Content Development","introHtml":"<p>This form is used with existing clients to get an updated review of their SEO, Business, and Media Goals</p>","icon":10594,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[7],"key":""},{"id":"22","name":"SEO Onboarding Information","descriptionHtml":"","callToAction":"SEO Onboarding Information","introHtml":"","icon":10491,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[7],"key":""},{"id":"19","name":"Specials, Banners, Monthly offers","descriptionHtml":"","callToAction":"Specials, Banners, Monthly offers","introHtml":"","icon":10598,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[6,1],"key":""},{"id":"7","name":"Update Team Members","descriptionHtml":"","callToAction":"Update Team Members","introHtml":"<p>Addition / Removal of your Meet the Team page.</p>","icon":10499,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[1,3],"key":""},{"id":"16","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10503,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[5,11],"key":""},{"id":"15","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10510,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[4],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://dealeralchemist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Logins and Accounts"},{"id":9,"name":"Inventory Support"},{"id":6,"name":"Specials, Banners, Monthly Offers"},{"id":8,"name":"Analytics & Reporting"},{"id":1,"name":"General Website Support"},{"id":2,"name":"Frequently Asked Questions"},{"id":4,"name":"Servers and Infrastructure"},{"id":5,"name":"Applications"},{"id":7,"name":"New Dealership Onboarding & Enrollment"},{"id":10,"name":"Lead Forms Support"},{"id":12,"name":"Q&A Options"},{"id":11,"name":"3rd Party Integrations"}],"orderMapping":{"11":[23,16],"19":[42],"12":[17],"10":[17],"9":[18],"2":[13],"1":[24,17,9,18,19,20,7],"5":[14,10,16],"4":[14,15],"8":[21],"7":[27,26,25,22,20],"6":[19],"3":[6,2,5,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"215ed1c6-abfa-3c0e-b86c-c776f5f3a164","appLinkName":"System Confluence","appLinkUrl":"https://dealervenom.atlassian.net/wiki","spaceKey":"DV","spaceName":"Dealer Venom","spaceUrl":"https://dealervenom.atlassian.net/wiki/spaces/DV","isServer":false},"labels":[],"projectKey":"DV","serviceDeskId":1,"kbLinkDomainURLs":["https://dealeralchemist.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YTllMWMzZC0xZDE3LTQ1ZWEtOGUzNC03MDUzMjkxMzJlOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg3MTE3NjMsIm5iZiI6MTc2ODcxMDU2MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ._hMyoZSZsGa0WjOHyt4LPEDxAMDwtTlNL8rPPHzD_bA","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"7a9e1c3d-1d17-45ea-8e34-705329132e95","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"DA Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://dealeralchemist.atlassian.net/wiki","kbLinkDomainURLs":["https://dealeralchemist.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}